Order Info |
Please take a few
minutes to familiarize yourself with order procedures at Just
Planes,
this will ensure smooth processing of your orders and no surprises at
the end. Thank you!
Opening Schedules |
Our warehouse operates Monday through Friday.
Our warehouse will be open except on the dates list below!
Our warehouse will be closed as follows :
Monday, December 26th through Friday, December 30th
Last order date : Thursday, December 22nd by 6pm EST
Order processing will resume on Tuesday, January 3rd.
Order Processing |
Please allow 4 to 6 Business Days for your order to be processed and shipped out.
Your order confirmation will include an estimated ship date or simply add 4 to 6 of the green
days on the calendar above to figure out when your order will ship.
We ship mail orders on Wednesdays and Fridays.
We ship UPS orders every day.
Payment |
For orders placed on our websites
**Minimum order is always $20**
For orders placed by mail
We accept Visa, Mastercard, Discover, American Express
as well as Moneyorders. Checks can not be accepted!
Shipping Address |
Please read this information before ordering.
You are a New Customers until 6 months after your 1st order is shipped.
You become an Existing Customers 6 months after your 1st order is shipped.
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Other Countries |
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| New Customers | You order has to ship to the Billing Address |
For orders of 2 or more DVDs we may request further verification |
Existing Customers (6 months after 1st order) |
Your order can be shipped to any address in the US. We recommend using UPS Ground |
No further verification needed unless you change the original address |
| Maximum order | There is no limit as to the number of dvds you can order | New customers may be limited to 3 dvds |
On occasion we have to do an extensive verification process which might delay your order.
Shipping Cost/Time |
Below is the current Shipping Cost which is subject to change without notice
and includes processing, packaging, packaging material, postage and insurance
| Country | USA | USA | USA | Canada | Europe | Rest of World |
|---|---|---|---|---|---|---|
Shipping Method |
UPS Ground |
Fedex Express* |
||||
| Price | $ 7.00 + $0.00 per additional DVD |
$ 9.00 + $0.50 per additional DVD |
$ 20.00 + $0.50 per additional DVD |
$ 7.00 + $1.00 per additional DVD |
$ 9.50 + $2.50 per additional DVD |
$ 10.50 + $3.50 per additional DVD |
Estimated Ship Time |
7 to 14 Days |
3 to 6 Days |
2 to 3 Days |
2 to 3 Weeks |
2 to 6 Weeks |
3 to 8 Weeks |
* Fedex Express will only be shipped to your Billing Address unless you have been a customer for more than 3 months!
** The Estimated Ship Time starts counting from the day your order is shipped, not when the order is placed!
You will get an email confirmation indicating what day your order was shipped.
International Orders |
If you are located outside the USA and you place an order for our DVDs, know that
you are responsible for any import/customs taxes/fees
that could be charged to you when the package arrives in your country.
The Shipping & Handling fee we charge only covers packaging, insurance and the shipping cost.
Address Error |
Please be very clear and correct when entering your address, city, postal/zip code, apartment number etc..
If you make a mistake Just Planes will not be responsible for any delay or loss of your package.
We will need to wait until your package is returned to our warehouse and will re-ship it out to you at your expense.
Also keep in mind that UPS will charge a fee if the address you enter is not correct.
Order Status |
You will receive an order confirmation within seconds of placing your order, the confirmation
includes a link to check your order status which will be updated once your order has been shipped.
You will also receive an email confirming that your order has been shipped.
If there is a problem with your order we will email you
If you would like a tracking number for your domestic US order, please use UPS Ground.
Return Policy |
Within 30 days of receipt of your order, you may return or exchange a dv
provided it is unopened and in its original packaging.
To do this you need to request a return authorization from Just Planes Videos.
Shipping cost are the responsibility of the customer.
Once a dvd is opened it cannot be returned.
Defective dvds will be replaced by the same title at no charge provided
you report the problem within 30 days of receiving the order.
DVD Information |
Format
Our dvd's are in the NTSC format.
NTSC dvd's play fine on 97% of players around the world.
Since 2005 we have had no reports of our DVDs not working in any part of the world.
For those in Europe with PAL players, check your setting. If you have a PAL/NTSC/AUTO setting,
make sure your play our dvd's with NTSC or AUTO setting.
Zones
Our dvd's are set to Zone 0 and will work in all of the world's zones which are
Sound
On some of our programs we make use the left and right channels for different recordings.
You need to listen to the dvds in Stereo to make sure you hear everything.
If you listen in Mono you may be missing the recording in one of the channels, for example
what the pilots are saying so make sure both the left and right channels are connected
from your dvd player to your tv.
Contact |
Address
Just Planes Videos Inc
PO Box 520574
Winthrop, MA 02152
USA
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