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Please take a few minutes to familiarize yourself with order procedures at Just Planes,
this will ensure smooth processing of your orders and no surprises at the end. Thank you!
Opening Schedules |
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Warehouse is open and orders are being processed |
Last day to order before Warehouse closes |
Warehouse is closed and no orders are processed |
Order Processing |
Please allow 5 to 7 Business Days for your order to be processed and shipped out.
Your order confirmation will include an estimated ship date or simply add 5 to 7 of the green
days on the calendar above to figure out when your order will ship.
Order Status |
You will receive an order confirmation within seconds of placing your order, the confirmation
includes a link to check your order status which will be updated once your order has been shipped.
You will also receive an email confirming that your order has been shipped.
If there is a problem with your order we will email you.
Shipping Times |
Once your order has shipped, the estimated delivery time is :
USA = 1 to 2 weeks
Canada = 2 to 3 weeks
Europe = 2 to 6 weeks
Rest of World = 3 to 8 weeks
ATTENTION!!! Please make sure you enter your address completely and correctly.
If you make a mistake we are not responsible for delayed or lost packages.
Payment |
For orders placed on our website we accept :
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For orders placed by mail we accept Visa, Mastercard and American Express
as well as Moneyorders. Checks can not be accepted!
Shipping Address |
Please read this information before ordering.
You are a New Customers until 6 months after your 1st order.
You become an Exiting Customers 6 months after your 1st order.
| USA | Other Countries | |
| New Customers | You order can only be shipped to the Billing Address on your credit card! | If you order 2 or more dvds we may request a copy of your credit card as proof. |
| Exiting Customers | Your order can be shipped to another address but you must select UPS Ground as a shipping method! We do not ship orders to a country outside the US. | No further verification is needed if you use the address you used for previous orders. |
| Maximum order | There is no limit as to the number of dvds you can order however 4 or more dvds require you use UPS Ground. | New customers may be limited to 4 dvds, existing customers may be limited to 6 dvds per order. |
On occasion we have to do an extensive verification process which might delay your order.
Shipping Cost |
Below is the current Shipping Cost which is subject to change without notice:
| Destination | USA | USA | Canada | Europe | Rest of World |
|---|---|---|---|---|---|
| Ship Method | UPS Ground | ||||
| 1 dvd | $ 7.00 | $ 8.50 | $ 7.00 | $ 9.50 | $ 10.50 |
| 2 dvds | $ 7.00 | $ 8.50 | $ 7.00 | $ 12.00 | $ 14.00 |
| 3 dvds | $ 7.00 | $ 8.50 | $ 7.00 | $ 14.50 | $ 17.50 |
| 4 dvds | $ 7.00 | $ 8.50 | $ 7.00 | $ 17.00 | $ 21.00 |
| 5 dvds | $ 7.00 | $ 8.50 | $ 7.00 | $ 19.50 | $ 24.50 |
| 6 dvds | $ 7.00 | $ 8.50 | $ 7.00 | $ 22.00 | $ 28.00 |
International Orders |
If you are located outside the USA and you place an order for our DVDs, know that you are responsible for any
import/customs taxes/fees that could be charged to you when the package arrives in your country.
The Shipping & Handling fee we charge only covers packaging, insurance and the shipping cost.
Return Policy |
Within 30 days of receipt of your order, you may return or exchange a dvd provided it is unopened and in its original packaging.
To do this you need to request a return authorization from Just Planes Videos.
Shipping cost are the responsibility of the customer.
Once a dvd is opened it cannot be returned.
Defective dvds will be replaced by the same title at no charge provided you report the problem within 30 days of receiving the order.
DVD Information |
Format
Our dvd's are in the NTSC format.
NTSC dvd's play fine on 97% of players around the world.
For those in Europe with PAL players, check your setting. If you have a PAL/NTSC/AUTO setting,
make sure your play our dvd's with NTSC or AUTO setting.
Zones
Our dvd's will work in all of the world's zones which are :
1: U.S., Canada, U.S. Territories
2: Japan, Europe, South Africa, and Middle East (including Egypt)
3: Southeast Asia and East Asia (including Hong Kong)
4: Australia, New Zealand, Pacific Islands, Central America, Mexico
South America, and the Caribbean
5: Eastern Europe, Indian subcontinent, Africa, North Korea, and Mongolia
6: China
7: Reserved
8: Special international venues (airplanes, cruise ships, etc.)
Sound
On some of our programs we make use the left and right channels for different recordings.
You need to listen to the dvds in Stereo to make sure you hear everything.
If you listen in Mono you may be missing the recording in one of the channels, for example
what the pilots are saying so make sure both the left and right channels are connected
from your dvd player to your tv.
Contact |
Zones
Just Planes Videos Inc
PO Box 285214
Boston, MA 02228-5214
USA
Tel
(617) 539-3226
Attention! This number will only work on Wednesdays from 10am to 4pm EST!
The number will not work on Red days (see Calendar on top of this page)
Fax
(617) 539-3226
Attention! This number works 24/7 except on Wednesdays from 10am to 4pm EST!