this will ensure smooth processing of your orders and no surprises at the end. Thank you!
Opening Schedules |
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Holiday Closing : Order by Sunday Dec20th for shipping before Holiday closing!!
Warehouse is open and orders are being processed |
Last day to order before Warehouse closes |
Warehouse is closed and no orders are processed |
Order Processing |
Please allow 4 to 6 Business Days for your order to be processed and shipped out.
Your order confirmation will include an estimated ship date or simply add 4 to 6 of the green
days on the calendar above to figure out when your order will ship.
We ship mail orders on Wednesdays and Fridays.
We ship UPS orders every day.
Payment |
For orders placed on our website we accept :
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We now also accept Discover!
For orders placed by mail we accept Visa, Mastercard, Discover
and American Express as well as Moneyorders. Checks can not be accepted!
Shipping Address |
Please read this information before ordering.
You are a New Customers until 6 months after your 1st order is shipped.
You become an Existing Customers 6 months after your 1st order is shipped.
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Other Countries |
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| New Customers | You order can only be shipped to the Billing Address on your credit card! | If you order 2 or more dvds we may request a copy of your credit card as proof. |
Existing Customers (6 months after your 1st order is shipped) |
Your order can be shipped to another address but you must select UPS Ground as a shipping method! We do not ship orders to a country outside the US. |
No further verification is needed if you use the address you used for previous orders. |
| Maximum order | There is no limit as to the number of dvds you can order however 6 or more dvds require you use UPS Ground. | New customers may be limited to 3 dvds, existing customers may be limited to 6 dvds per order. |
On occasion we have to do an extensive verification process which might delay your order.
Shipping Cost/Time |
Below is the current Shipping Cost which is subject to change without notice
and includes processing, packaging, packaging material, postage and insurance
| Destination | USA | USA | USA | Canada | Europe | Rest of World |
|---|---|---|---|---|---|---|
Shipping Method |
UPS Ground |
Fedex Express* |
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| Price | $ 7.00 + $0.00 per additional DVD |
$ 9.00 + $0.50 per additional DVD |
$ 20.00 + $0.50 per additional DVD |
$ 7.00 + $1.00 per additional DVD |
$ 9.50 + $2.50 per additional DVD |
$ 10.50 + $3.50 per additional DVD |
Estimated Ship Time ** |
7 to 14 Days |
3 to 6 Business Days |
2 to 3 Business Days |
2 to 3 Weeks |
2 to 6 Weeks |
3 to 8 Weeks |
*Fedex Express orders must go to Billing Address unless you have been a customer for more than 6 months!
** The Estimated Ship Time starts counting from the day your order is shipped, not when the order is placed!
Start counting from the day you receive your email confirmation that your order has been shipped.
ATTENTION!!! Please make sure you enter your address completely and correctly.
If you make a mistake we are not responsible for delayed or lost packages.
International Orders |
If you are located outside the USA and you place an order for our DVDs, know that you are responsible for any
import/customs taxes/fees that could be charged to you when the package arrives in your country.
The Shipping & Handling fee we charge only covers packaging, insurance and the shipping cost.
Address Error |
Please be very clear and correct when entering your address, city, postal/zip code, apartment number etc..
If you make a mistake Just Planes will not be responsible for your package not arriving.
More than likely the package will be returned to us and we will re-ship it to you after payment of a new shipping charge.
When using UPS, a fee is charged by UPS to correct and re-deliver your package,
the fee (likely $6) will be charged to you.
Order Status |
You will receive an order confirmation within seconds of placing your order, the confirmation
includes a link to check your order status which will be updated once your order has been shipped.
You will also receive an email confirming that your order has been shipped.
If there is a problem with your order we will email you.
Return Policy |
Within 30 days of receipt of your order, you may return or exchange a dvd provided it is unopened and in its original packaging.
To do this you need to request a return authorization from Just Planes Videos.
Shipping cost are the responsibility of the customer.
Once a dvd is opened it cannot be returned.
Defective dvds will be replaced by the same title at no charge provided you report the problem within 30 days of receiving the order.
DVD Information |
Format
Our dvd's are in the NTSC format.
NTSC dvd's play fine on 97% of players around the world.
Since 2005 we have had no reports of our DVDs not working in any part of the world.
For those in Europe with PAL players, check your setting. If you have a PAL/NTSC/AUTO setting,
make sure your play our dvd's with NTSC or AUTO setting.
Zones
Our dvd's are set to Zone 0 and will work in all of the world's zones which are :
1: U.S., Canada, U.S. Territories
2: Japan, Europe, South Africa, and Middle East (including Egypt)
3: Southeast Asia and East Asia (including Hong Kong)
4: Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean
5: Eastern Europe, Indian subcontinent, Africa, North Korea, and Mongolia
6: China
7: Reserved
8: Special international venues (airplanes, cruise ships, etc.)
Sound
On some of our programs we make use the left and right channels for different recordings.
You need to listen to the dvds in Stereo to make sure you hear everything.
If you listen in Mono you may be missing the recording in one of the channels, for example
what the pilots are saying so make sure both the left and right channels are connected
from your dvd player to your tv.
Contact |
Address
Just Planes Videos Inc
PO Box 285214
Boston, MA 02228-5214
USA
Fax
(617) 539-3226